Terms

These terms are between you and [legal entity name], company number [company number], registered in England and Wales at [registered address]. Using Pitchward means you accept them.

If you are agreeing on behalf of a club, you are confirming you are allowed to commit that club.

Access to Pitchward for as long as your subscription is running, including the features described on the plan you chose. We keep the service up, keep it backed up, and keep it patched. We will not deliberately remove a feature you are paying for without telling you first.

We do not promise the service will never be down. Nobody honest does. We aim for [uptime target, for example 99.5 percent] and we will tell you when something has gone wrong rather than hoping you did not notice.

• Only record what you genuinely need about a child, and only what your club is entitled to hold.
• Keep your password to yourself, and use a different one from your email account.
• Do not share a sign-in between people. Add a staff account instead, so the safeguarding log means something.
• Tell us quickly if you think an account has been got into.
• Do not try to break, overload, or reverse engineer the service, and do not use it to store anything unlawful.

Safeguarding is not negotiable. Coach to parent messages are logged, there is no coach to child messaging, and we will act on any credible report of the product being used to harm a child, including handing information to the police or a governing body where we have to.

The records you put into Pitchward belong to your club and to the families whose children they describe. They do not become ours. We use them to run the service and for nothing else. We do not sell them, mine them for advertising, or train anybody's AI model on them.

A player's passport is deliberately portable. If a family leaves your club, their child's development history goes with them. That is the point of the product, not a loophole in it.

How we handle personal data is set out in the privacy notice, which forms part of these terms.

Club plans are billed monthly in advance through Stripe, at the price shown when you subscribed. Prices include or exclude VAT as stated at checkout: [confirm VAT position].

If a payment fails we will retry and let you know. If it keeps failing we may pause the account. We will not delete anything for non payment without telling you first and giving you a chance to export.

If we change the price, we will give you at least [notice period, for example 30 days] notice and you can cancel before it takes effect. Existing subscribers keep their current price until then.

You can cancel at any time from your billing settings. Your access runs to the end of the period you have paid for. We do not refund part months unless we have got something wrong, in which case ask and we will sort it out.

Export your data before you go. After cancellation we keep it for [grace period] so you can change your mind, then it is deleted on the schedule in the privacy notice.

We can suspend or close an account that is being used to harm a child, to break the law, or to attack the service. Where it is safe and lawful to explain why, we will.

If we cause you loss, our liability is limited to what you paid us in the twelve months before it happened. We do not limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

We are not liable for a club's own decisions about a child. Pitchward records and presents information. Coaching calls, selection, and release are the club's.

We may update these terms. If a change matters to you we will tell you in the app before it takes effect, and the date at the top of this page always shows the current version. Continuing to use Pitchward after that means you accept the new version.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Anything unclear, ask at [contact email]. The cookie notice covers the rest.